Frequently Asked Questions
Have a question? You’re in the right place. Please review the FAQs below for helpful information about your experience.
General Information
Using this site – ADA Accessibility
We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE.
We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.
How do I place my order?
All VIP packages must be purchased online. Packages will be available during the presale on and public on-sale periods as communicated on the official event website.
After clicking “Buy Now” next to your desired package, you will be directed to our official ticketing partner to complete your purchase.
Is there a ticket purchase limit?
Yes, there is a 4 ticket limit for VIP packages.
Are these packages all ages?
Age restrictions, if applicable, are determined by the venue. Please refer to the venue’s policy for details.
How can I request accessibility accommodations?
If you need to request ADA accommodations for your VIP experience, please reach out to us HERE with the following information as soon as possible:
- PURCHASER EMAIL
- PURCHASER NAME
- 100x ORDER #
- PACKAGE NAME –
- # OF TICKETS IN ORDER
- ADA REQUEST DETAILS
Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.
For accessible seating requests at the show, availability and type of accessible seating tickets will vary based on venue availability. Once your request is received, we will go over all available options.
How will I receive the merchandise included in my VIP experience?
All merchandise will be distributed at the 100x VIP check-in on the day of the event and must be picked up then!
We are unable to ship merchandise before or after the event.
Where can I keep my merchandise during the show?
There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.
When will I receive information about 100x check-in?
More information and further instructions including check-in location and schedule will be emailed to the purchaser, at the email used for purchase, 5-7 days before the event. These details may vary per show depending on the artist and venue schedules. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.
Can I use my 100x package for a promotional giveaway?
No. Please see our Purchase Policy for additional details.
What if my plans change?
All 100x packages are non-refundable. Please refer to our Purchase Policy for full details.
These FAQs did not answer my question. How can I contact you?
For additional inquiries, you can reach out by clicking the chat icon in the bottom right corner or contacting us HERE. We’re happy to assist!
Our VIP Packages
Can I choose either a Premium Reserved seat or General Admission ticket during checkout?
All Subtronics VIP experiences will come with a General Admission (GA) ticket.
What is a General Admission ticket?
General Admission (GA) are tickets that allow entry to the event with no seats assigned to them. With a general admission ticket, you may be given a specific area to sit or stand in, but you won’t have a specific seat reserved for you. VIP passes include early entry to the venue which allows GA guests to have first access to the venue.
If I purchase a Platinum ticket, is that the same as VIP?
No. Platinum tickets are not VIP tickets and do not include VIP amenities or access. Please ensure you select the correct VIP package before completing your purchase.
How will I receive my VIP tickets?
All tickets will be delivered digitally. Tickets will be sent to the email address used to purchase your package and distributed through the venue’s official ticketing partner account (AXS) in the weeks leading up to your event date.
Is parking included?
VIP packages do not include parking unless explicitly stated. Please check the venue’s official website for parking information.
Is there a bag policy?
Radius Chicago allows small purses, crossbody bags, and fanny packs, but strictly prohibits backpacks and large bags exceeding 16″ x 16″ x 8″. All permitted bags are subject to physical search at security.